Delivery & Returns
Delivery
Every item from The Sassy Stitch is personalised especially for you, so we don’t keep piles of finished products sitting on shelves waiting to be shipped.
Once you’ve placed your order, we’ll carefully embroider, check and package your item before sending it on its way.
Processing Time
ud83euddf5 Personalised orders are typically completed within 3u20135 working days.
During busy periods such as Father’s Day, Mother’s Day, Christmas and other seasonal events, processing times may be slightly longer.
Shipping
ud83dudce6 We currently deliver throughout the United Kingdom.
Delivery times will vary depending on the shipping service selected at checkout, but most orders arrive within 2u20134 working days after dispatch.
Once your order has been shipped, you’ll receive confirmation so you know it’s on its way.
Need It Urgently?
If you need an item for a specific date, please get in touch before ordering and we’ll do our best to help.
Returns & Refunds
Because every item is personalised specifically for you, we are unable to accept returns or exchanges for:
u274c Change of mind
u274c Incorrect sizes selected when ordering
u274c Personalisation entered incorrectly by the customer
u274c Custom-made products that have been produced as requested
Please double-check all names, dates and spellings before submitting your order.
If We’ve Made a Mistake
We’re human (although our embroidery machine is pretty clever ud83dude09).
If your item arrives with:
u2714 Incorrect personalisation
u2714 Manufacturing defects
u2714 Damage during transit
u2714 The wrong item sent
Please contact us within 14 days of receiving your order, including photographs where possible.
We’ll work quickly to put things right, whether that’s a replacement, repair or refund.
Damaged Parcels
If your parcel arrives damaged, please take photographs of:
ud83dudcf8 The outer packaging
ud83dudcf8 The damaged item
ud83dudcf8 Any internal packaging
This helps us investigate with the delivery provider and resolve the issue as quickly as possible.
Contact Us
Questions about your order?
We’re always happy to help.
Simply get in touch via our Contact Us page and we’ll respond as soon as possible.
Thank you for supporting a small business and allowing us to create something uniquely yours.
ud83euddf5 The Sassy Stitch Team